FAQ & Contact

FAQ

General

The coasters are so beautiful but, I’m afraid to use them. Are they safe to put drinks on them?
That's a good question and yes, you can definitely use them! The wood we use holds up well with water contact, although over time you may see some slight wear and tear. If you'd like to add some extra protection, you can apply a topcoat of polyurethane from Minwax. This will completely protect the wood. The only downside of doing so is that you'll lose the fresh woodsy scent.
I’m interested in a city that’s not in your shop. Can I request one?
Definitely. We're always looking to releases new cities. Click here to cast your vote.
I’d love to send a set of coasters as a gift. Do you offer gift wrapping or an option to include a note?
We do! All of our coaster sets come packaged in a stamped canvas pouch. Plus, we offer gift notes for any order. Just remember to include your note at check out.

Shipping

I placed an order! When will I get it?
Our production team in Miami is working hard to get all orders shipped within 2 business days from when the order is processed. For domestic orders, USPS delivers shipments in 3-6 business days. For International orders, USPS shipments may take up to 15-20 business days.
I haven’t received my order yet. What now?
If you’re in the US and it’s been over 7 days since you placed your order, or if you’re oversees and its’ been over 25 days since you place your order, please email us with your name and order number. We’ll take care of the rest. *Please note for all international customers that sometimes overseas shipments will take a little longer due to the country’s customs.
What is your return policy?
If for some reason you’re not completely happy with your coasters, please email us with your name and order number and we’ll straighten things out.

Wholesale/Bulk

I'm interested in a large coaster order for an event. Do you offer bulk pricing?
Yes! Please email us for a quote.
I have a local store and would love to carry your coasters. Do you offer wholesale pricing?
Absolutely! Please fill out our wholesale form and share a little information about your shop.

Custom

I’m looking to have my brand on your coasters. Do you offer custom engraving?
Yes! Please check out our custom page.

Brand

Where can I buy your products locally?
Our coasters are sold in local shop around the country.  Please email us to find a shop near you.